Machine & Engine Warranty

Subject to the conditions and expectations stated in this warranty, we warrant our products to be free from defects in material and workmanship, under normal use and service, for the periods listed, warranted to the original purchaser. At any time within the periods listed, the company will furnish Eagle product replacement parts. Such replacement parts will be furnished to the original owner and charged, including transportation charges, through an authorized Eagle distributor or service center organization, FOB the factory (Georgia). ONLY when the original part is returned within 30 days and is found to be defective, will the owner be credited for the cost of the replacement part, labor (as specified in the Warranty Flat Rate Schedule) and normal transportation charges. Parts replaced or repaired under the warranty are fully guaranteed for the remainder of the original warranty period. Any implied warranty granted under State Law, including warranties or merchantability or fitness for a particular purpose are limited to duration to the express warranty granted hereunder. The manufacturer or manufacturer’s authorized representative in no event shall be liable for direct, indirect, incidental or consequential damage. Abuse and failure to properly maintain engine will void warranty. Proper engine maintenance includes filter and oil changes as described in the engine manufacturer’s operator manual. See information on the Planned Maintenance Kit at the end of the manual. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental damages, so the above limitations and exclusions may not apply to you. "THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. UNDER NO CIRCUMSTANCES WILL THE SELLER BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE, OR CONSEQUENTIAL DAMAGE ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, SELLER’S PRODUCTS." We reserve the right to make changes and improvements to our equipment without notice. Instructions and Conditions for Warranty Reimbursement Service Pre-Approved by Eagle Call Eagle Customer Service to file a claim. For warranty requests on equipment you will need to provide the Engine Serial Number, Machine Serial Number, Model Number, and Proof of Purchase (i.e. invoice). You will be directed to the appropriate service organization based on where your business is located. The service organization will arrange an on site visit or specify the location to bring your equipment for repair. You may be required to pay travel charges and service fees in advance of an on site visit. The amount of these charges may vary depending upon the service organization and your geographic location. The service technician will perform the necessary diagnostic and repair work and contact Eagle Solutions to determine if the defective component(s), travel charges, and service fees will be covered under the Eagle Solutions Warranty Policy. The service technician will contact Eagle Solutions to acquire the necessary replacement parts and an RGA number for the return of the defective components. A copy of this RGA form will be faxed to you. (The RGA form will specify the carrier to use for parts to be returned). Eagle Solutions will ship the replacement parts to you or the service rep. and invoice you at full value along with related freight charges. Upon receipt of the returned goods you will be credited for the replacement parts invoice if the items are still under warranty. Please include a copy of the RGA form with the returned items. Advance payment of travel and service fees determined to be covered under the Eagle Solutions Warranty policy will be reimbursed by the service organization involved. If warranty does not apply, charges will not be reimbursed. Service NOT Pre-Approved by Eagle Call Eagle Customer Service to file a claim. For warranty requests on equipment you will need to provide the Engine Serial Number, Machine Serial Number, Model Number, and Proof of Purchase (i.e. invoice). You will also need to provide documentation for all repair related charges. Your claim will be reviewed to determine if it is covered by our warranty policy. If approved, a Return Goods Authorization (RGA) number will be issued for defective parts and an RGA form will be faxed to you. (The RGA form will specify the carrier to use for parts to be returned). We recommend that you place an order for the replacement parts that are needed. These will be invoiced to you at full value along with related freight charges. If your warranty claim has been approved and an RGA number has been provided to you, you will be credited for the replacement parts invoice upon receipt of the defective parts. If the defective parts are not covered under warranty no credit will be issued. Approved travel and service charges will also be credited to you upon receipt of the defective parts. Warranty Conditions Approved warranty return items must be received by Eagle Solutions within 30 days of the RGA date in order to receive credit A copy of the RGA form should be included with the items returned. Replacement parts orders will be shipped via UPS or Fedex Ground. You will be responsible for any upgraded or expedited delivery charges. These additional charges will not be covered under warranty. Warranty travel is limited to 60 miles and applies only to claims made within 30 days of the date of purchase. Our mileage reimbursement rate is $0.35 per mile. (Rate is subject to change). Labor hours are subject to the Eagle Solutions Warranty Flat Rate Chart. (Rates are subject to change). Warranty travel and service fees may be denied if not pre-approved and performed by an Eagle Solutions Authorized Service Organization. Warranty Contacts Customer Service 800.633.0519, press 1,  or email: customerservice@eaglefloorsolutions.com.

Suggested Maintenance Schedule Floor Maintenance Equipment Polishing Equipment